And really, this is more like “Conversations with the Internet”, because most of this feedback is going to come to you online. It’s easy to forget that the internet is not the world; I am always amazed when I step away from Twitter and blogs and stuff to talk to people face-to-face, and I realize that they’re so calm and kind and human. It can’t be said enough that the people who take the time and energy to post online about software are not an accurate cross section of the people who use software.
William Van Hecke en Your App Is Good And You Should Feel Good